Welcome to Makliy Naturals Pvt Ltd,
We respect your privacy and take care of the information you share with us when you visit our website, create an account, place an order, or contact us.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Personal Information
- Full name
- Email address
- Mobile number
- Billing and delivery address
- City, state, PIN code, and country
- Account details
- Order and purchase details
Payment Information
Payments on our website may be handled by payment companies such as Razorpay, PayPal, Stripe, PhonePe, Paytm, or other payment gateways available on our website.
We generally do not store your complete card number, banking password, UPI PIN, or other sensitive payment details. These details are handled by the payment provider you use.
Website and Device Information
When you visit our website, some information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages you visit
- Date and time of your visit
- How you reached our website
- Website activity
- Cookies and similar information
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm your order and payment.
- Send order and delivery updates.
- Create and manage your account.
- Answer your questions and provide customer support.
- Improve our website, products, and services.
- Make your shopping experience better.
- Send important information about your orders or account.
- Send offers, discounts, and product updates where allowed.
- Detect and prevent fraud or misuse.
- Keep our website safe.
- Follow applicable laws and legal requirements.
3. Cookies
We use cookies and similar technologies on our website.
Cookies help us:
- Keep products in your shopping cart.
- Remember your preferences.
- Keep you logged in.
- Understand how visitors use our website.
- Improve website performance.
- Provide relevant offers and communications.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
For more information, please see our Cookies Policy.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share the information needed to provide our services with trusted companies and service providers, such as:
- Payment gateway providers.
- Courier and delivery partners.
- Website hosting and technology providers.
- Email, SMS, WhatsApp, and other communication services.
- Customer support services.
- Website analytics and security services.
- Government or law-enforcement authorities when required by law.
We only share information that is needed for the service or purpose involved.
5. Order and Delivery Information
When you place an order, we may share your name, mobile number, delivery address, and other necessary order details with our delivery or logistics partners.
This information is used to deliver your order to you.
6. Marketing Messages
If you agree to receive marketing messages, we may send you information about:
- New products.
- Special offers.
- Discounts.
- Sales.
- Seasonal offers.
- Makliy Naturals Pvt Ltd, news and updates.
You can stop receiving promotional messages at any time by using the unsubscribe option provided in the message or by contacting us.
7. Keeping Your Information Safe
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website or online service can be completely secure. We cannot guarantee that information sent over the internet will always be completely safe.
8. How Long We Keep Your Information
We keep your information only as long as needed for things such as:
- Processing your orders.
- Providing customer support.
- Keeping order and payment records.
- Handling complaints or disputes.
- Preventing fraud.
- Meeting tax, accounting, legal, and other requirements.
When information is no longer needed, we may delete it or remove information that can identify you, where allowed by law.
9. Your Information Rights
Depending on the applicable law, you may have the right to:
- Ask what personal information we have about you.
- Ask us to correct incorrect information.
- Ask us to delete certain information.
- Withdraw your consent where applicable.
- Stop receiving promotional messages.
- Contact us about how your information is being used.
If you want to make a request, please contact us using the details given below.
10. Third-Party Websites and Services
Our website may contain links to other websites or services, including payment services, social media platforms, and other third-party websites.
We are not responsible for how these websites collect or use your information.
Please check the privacy policy of the third-party website before providing your information.
11. Children's Privacy
Our website is intended for general customers and is not knowingly made for children.
We do not knowingly collect personal information from children where it is not allowed by law.
If you believe that a child has shared personal information with us, please contact us so we can take the necessary steps.
12. Fraud and Website Security
We may use customer and order information to check and prevent fraud, unauthorized payments, suspicious activity, misuse of our website, or other security problems.
When needed, we may share information with payment providers, delivery partners, law-enforcement agencies, or other relevant organizations to protect our customers and business.
13. Changes to This Privacy Policy
We may update this Privacy Policy when there are changes to our website, services, business, or legal requirements.
Any changes will be posted on this page with a new Effective Date.
We recommend checking this page occasionally for the latest version.
14. Contact Us
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided on our website.
