At Makliy Naturals Pvt Ltd, we want to make your shopping experience easy and hassle-free. Please read the following cancellation and return policy before placing your order.

1. Order Cancellation

You can cancel your order if it has not yet been processed or shipped.

Once your order has been shipped, it may not be possible to cancel it.

To cancel an order, please contact our customer support team as soon as possible. Please keep your order number and registered mobile number or email address ready.

2. Cancellation by 

Makliy Naturals Pvt Ltd
 

We may cancel an order in the following situations:

• The product is out of stock or unavailable.
• There is an incorrect price or product information on the website.
• The payment could not be completed or verified.
• The customer information provided is incorrect or incomplete.
• We find any suspicious or unauthorized activity.
• Delivery is not available at the given address.
• Due to any other issue that prevents us from completing the order.

If you have already paid for an order that we cancel, the eligible amount will be refunded through the original payment method.

3. When Can You Return a Product?

Returns are accepted only for products that qualify under this policy.

As our products are food items, returns may be limited for hygiene and safety reasons.

You can contact us for a return or replacement if:

• You received a different product than the one you ordered.
• The product was damaged during delivery.
• The product is defective or cannot be used when received.
• Some products or quantities are missing from your order.

4. Products That Cannot Be Returned

A product may not be accepted for return if:

• It has been opened or consumed.
• It was damaged after delivery because of improper handling or storage.
• The original packaging is missing, where required.
• The return request is made after the allowed return period.
• The product is not in a condition that allows us to accept it.
• The product falls under any other return exclusion mentioned on our website or required by law.

5. Damaged, Wrong, or Missing Products

If you receive a damaged, defective, wrong, or incomplete order, please contact us as soon as possible after delivery.

To check your request, we may ask you for:

• Order number.
• Photos of the product.
• Photos of the package received.
• Details about the problem.
• Any other information needed to check the issue.

After checking the details, our team will let you know whether a replacement, refund, or another solution is available.

6. Replacement

If your request is approved, we may replace the damaged, defective, or wrong product, depending on product availability.

If the same product is not available, we may offer another suitable solution.

7. Refunds

If your refund is approved, the money will normally be sent back through the payment method used to place the order.

The time taken to receive the refund may vary depending on your bank, card provider, payment gateway, or other payment service.

8. Shipping Charges

Shipping charges are generally not refundable.

However, shipping charges may be refunded if the return or replacement is because of a mistake from our side, a damaged product, or another valid reason approved by Makliya Naturals.

9. How to Return a Product

Please contact our customer support team before sending any product back.

If a return is approved, we will provide you with the necessary return instructions.

Please do not send any product to an address without first getting confirmation from Makliya Naturals.

10. Changes to This Policy

We may change this Cancellation & Returns Policy from time to time.

Any changes will be updated on this page. The updated policy will apply from the date it is published.

11. Contact Us

If you have any questions about cancellation, returns, replacements, or refunds, please contact us using the contact details available on our website.