At Makliy Naturals Pvt Ltd, we work to deliver your order safely and on time. Please check the delivery information below before placing your order.
1. Order Processing
After your order and payment are confirmed, we will start preparing your order.
Orders are usually processed within 1–3 business days, depending on product availability and order verification.
2. Delivery Time
Delivery time depends on your location and the courier service available in your area.
Most orders are delivered within 2–7 business days after dispatch.
Orders going to remote or less-connected areas may take a little longer.
3. Shipping Charges
If shipping charges apply, you will see them during checkout before placing your order.
Free shipping may be available on selected orders or as part of special offers.
4. Order Tracking
After your order is shipped, we may send you tracking details by email, SMS, WhatsApp, or another available method.
You can use the tracking details to check the status of your order.
5. Delivery Address
Please make sure that the delivery address and contact details entered during checkout are correct.
Please provide:
- Full name
- House or flat number
- Street or locality
- City
- State
- PIN code
- Mobile number
We are not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
6. Delayed Delivery
Sometimes an order may take longer than expected due to reasons outside our control, such as:
- Bad weather
- Natural disasters
- Public holidays
- Transport problems
- Courier delays
- Incorrect address details
- Other unexpected problems
If your order is delayed, our team will try to help you with the available information.
7. Failed Delivery
If a delivery cannot be completed because you are unavailable, the address is incorrect, or the delivery partner cannot contact you, another delivery attempt may be made according to the courier company's rules.
In some cases, additional delivery charges may apply.
8. Damaged or Incorrect Orders
Please check the package when you receive it.
If you receive a damaged, defective, missing, or wrong product, please contact us as soon as possible.
Please share your order details and, if required, clear photos or videos of the package and product so that we can check the issue.
We will review the request and provide a suitable solution according to our Cancellation & Returns Policy.
9. Contact Us
If you have any questions about your order or delivery, please contact us using the details provided on our website.
